FAQs – KBX

FAQ

No worries! Just hit us up at love@kbeautyx.com or give us a call ASAP. If your order hasn’t been processed or shipped yet, we’ll make the changes for you!
To check your order status, just log into your account on our website and go to "Order History" for real-time updates. You can also track your shipment using the tracking number in your confirmation email!
If your delivery fails, hit us up ASAP! Just send over your order number and details about the delivery attempt, and we’ll work with the courier to sort it out and get your package to you pronto!
If your order isn't showing up, it could be due to a processing delay or a tech glitch. Make sure you're logged into the right account. If it's still not showing, hit up our customer service team and we'll help you out!
To cancel your order, just reach out to us at love@kbeautyx.com ASAP! We’ll try to help, but once it’s shipped, cancellations might not be possible.

We only allow one shipping address per order. If you need multiple, just place separate orders!
To see your order details, just log into your account and head to "Order History." You can also check your order confirmation email. Need help? Hit us up at love@kbeautyx.com!
Items stay in your cart for up to 30 days, but they’re not guaranteed to be there—stuff can sell out or be removed. Keep an eye on your cart for the latest updates!
If your cart items are missing, they might be sold out or removed from stock. Check our site for availability or hit us up at love@kbeautyx.com for help!

All payment gateways follow PCI-DSS standards, managed by the PCI Security Standards Council, with backing from brands like Visa, MasterCard, Amex, and Discover
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
KBEAUTYX takes lots of payment methods for a smooth checkout—Visa, MasterCard, Amex, PayPal, and some local options for global shoppers!
Yes, your payment is secure at KBEAUTYX! We use top-notch encryption and secure servers to protect your info, no matter how you pay.
Payments can be declined for reasons like wrong card details, not enough funds, or issues with your bank. Double-check your info, and if it's still a problem, reach out to your bank or card issuer!

Only one payment method per order. For more, you'll need separate orders.
If your payment fails, double-check your info, make sure you’ve got enough funds, and try another method. Hit up your bank if needed. Need help? Email us at love@kbeautyx.com.
KBEAUTYX processes payments in USD. Your bank or payment provider might charge conversion fees depending on your currency. Check with them for any extra charges!
To use a promo code or gift card, just drop the code in the box at checkout. You'll find it under product details, before payment and shipping. The discount will apply before you pay!
If you see a double charge, hit up KBEAUTYX ASAP at love@kbeautyx.com. Our team will look into it and refund if needed. We’ll sort it out fast!
Yep, an invoice is sent to your email right after you order. It has all the details of your purchase. Need a custom one? Just email us at love@kbeautyx.com!
Refunds go back to the original payment method. Once we get your return, it usually takes 1-3 business days to show up. Timing can vary depending on your bank. If it’s still not there, hit up your bank for help!

Shipping usually takes 15-30 business days to deliver to your address from the day your order was placed.Here are the full details of our Shipping Policy.
Shipping costs depend on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Spend $70+ for free shipping in the U.S.; international rates vary.
Please refer to our Global Free Shipping Policy for detailed information.
Yep, we ship worldwide!
Just a heads up—free shipping doesn’t apply to international orders, and rates vary by region.
Shipping Policy
Check out the full list of where we ship here.

If your country isn’t listed, hit us up and we’ll see what we can do!
Your order will usually ship within 1-7 business days. It can vary based on shipping method, stock, and product suppliers. We try to bundle items into one package to save on shipping, but that can cause some delays. We're always working to improve our shipping!
KBEAUTYX ships worldwide, but not to places like French Polynesia, Israel, Myanmar, certain South African provinces, Spain, and Ukraine. To see if we ship to you, just enter your address at checkout, and the options and costs will pop up. Make sure your address is correct!
If you need to change or cancel your order, we’re here to help! Once it’s processed, changes aren’t possible through our system, but we can manually update it if needed. Contact us at love@kbeautyx.com or via Live Chat ASAP, and we’ll try to help before it ships. After shipping, any changes can only be made once you get the package, based on global shipping carrier policies.
Head to your account and hit the 'Track It' button for real-time updates on your shipment. You’ll also get a tracking number under the 'My Account' menu. Need help? Email us at love@kbeautyx.com

If you missed your delivery, check with the carrier using your tracking number for redelivery options. In the U.S., this could be USPS, FedEx, or UPS; internationally, it'll be your local carrier. Common delivery issues include wrong address, shipping damage, carrier mistakes, logistics delays, or customs issues for international orders. If it’s still missing, contact the carrier first, then reach out to us at love@kbeautyx.com—we’ll do what we can to help!
No stress! If your order ended up at the wrong address, reach out to the carrier ASAP—they might be able to reroute it. Also, drop us an email at love@kbeautyx.com, and we’ll do our best to help get it to you!
If your order’s already shipped and you need to change the address:

1. Hit up the shipping carrier ASAP to request a redirect.
2. Email us at love@kbeautyx.com to let us know, and we’ll coordinate if needed.

If it hasn’t shipped yet, just email or Live Chat us with your order number and new address, and we’ll update it.
Got more questions? Just reach out!
To place an international order, just choose your country at checkout and follow the steps. Shipping options and rates will show up based on your location. Need help? Email us at love@kbeautyx.com!

For more information about our shipping areas, click here.
We ship internationally to most countries, except French Polynesia, Israel, Myanmar, one province in South Africa, Spain, and Ukraine. Not sure if we ship to your location? Reach out or try placing an order to check!

For more information about our shipping areas, click here.
Some packages might need a signature, depending on the carrier and value. If so, the carrier will let you know. If you’re not around to sign, they might try redelivery or give you pickup instructions.
Taxes are based on your shipping address and local tax laws. You’ll see the tax amount at checkout before you complete your order, so no surprises!
For orders outside the U.S., shipping times, costs, and carriers may vary. You can find all the details on our website or reach out to our customer service team for more info!
If you're subscribed to KBEAUTYX, your orders will ship automatically at your chosen interval. Got questions about your subscription, shipping, or payments?
Check our FAQs or hit us up at love@kbeautyx.com

Yep, you’ll be responsible for any customs taxes, import duties, or extra fees. Hit up your local customs office for the deets on what charges to expect.
If customs refuses your package and it’s returned, we won’t be able to offer a refund or replacement. But if you cover the return shipping, we can process a refund once we get the returned item. Hit us up at love@kbeautyx.com for more info!

If you're unsure about hazardous material rules, reach out to your local customs office before ordering. They'll help you avoid any shipping or customs issues.

Our products go through quality checks, and we offer a warranty against manufacturer defects. This covers issues with design, materials, or manufacturing. Just let us know within 2 months of noticing a defect! It doesn’t cover damage from mishandling or improper use.
Yep, you can add an extended warranty to your products for an extra cost.
Reach out to us for more info!

The cost of the extended warranty depends on the product and the extra period.
Hit us up for more details!

Yep, we offer full and partial refunds. Hit us up for more details on our refund policy!
You can request a refund within a month of your purchase.
If the product and packaging are unopened and undamaged, you’re eligible for a full refund. If it’s been opened or used, you can get a partial refund. But if the product is damaged in a way that’s not covered by the warranty, a refund isn’t available.
If there’s no free shipping on your order, you cover all shipping costs, including returns.
International returns work like U.S. ones. Just email us within a week of getting your item, and we’ll give you the steps. Heads up—return shipping costs are on you, and refunds go through once we get the item back.
Yep, you can return part of your order. Just reach out to us at love@kbeautyx.com, and we’ll walk you through it. Keep in mind, return shipping for partial returns is on you.
To track your return, just hit us up at love@kbeautyx.com, and we’ll keep you updated on the process!

To return an item, just email us at love@kbeautyx.com within a week of getting your package. We’ll send you the return steps. Just a heads-up, you’ll need to cover the return shipping, and refunds happen once we get the item back.
Refunds are processed once we get your returned item and check it out. It can take 1-3 business days to show up in your account, depending on your bank. If it doesn’t show up, contact your bank for more info.
Got a damaged, defective, or wrong product? DM us at love@kbeautyx.com within a week, and we'll sort it out with a replacement or full refund. We’ve got the return shipping covered!
KBEAUTYX doesn't have any cancellation fees, but once your order is shipped, changes or cancellations might not be possible. If you need to cancel, hit us up ASAP at love@kbeautyx.com
Shipping fees aren't refundable if you cancel your order. If it’s already shipped, cancellation might not be possible. Drop us an email at love@kbeautyx.com ASAP if you want to cancel before it ships!
Yep, we offer exchanges if you want to switch your item for a different size or product. Just hit up our customer service at love@kbeautyx.com, and we'll guide you through the process. Make sure the item is in its original condition!

Yep, all KBEAUTYX products are 100% authentic, straight from Korean brands or authorized distributors. You can totally trust us!
Just enter your coupon code in the box under the product details section, right below the Payment and Shipping options on the checkout page.

To make sure the email is legit, check if it’s from our official address: love@kbeautyx.com. If it’s from a different address or looks fishy, hit us up at love@kbeautyx.com to confirm.
Yes, we’d love to hear your product or brand suggestions! Just send your ideas to love@kbeautyx.com. We appreciate your input and always look for ways to improve.

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